Shipping policy
Shipping Policy
Thank you for shopping with Uplivant. We currently ship orders within the United States.
Order Processing
Orders begin processing shortly after they are placed. Please allow approximately 1–3 business days for order processing before shipment.
Orders placed on weekends or holidays may begin processing on the next business day.
Estimated Delivery
Most U.S. orders are expected to arrive within approximately 7–14 business days after processing.
Delivery estimates are not guaranteed and may vary depending on destination, carrier conditions, holidays, weather, or other circumstances outside of our control.
Shipping Costs
Any applicable shipping charges will be displayed at checkout before your order is completed.
Tracking Your Order
When tracking information becomes available, it will be sent to the email address or contact information provided with your order.
Please allow time for the carrier’s tracking system to update after your shipment has been processed.
Multiple-Item Orders
If your order contains multiple items, products may occasionally be shipped separately or arrive at different times depending on fulfillment availability. You will not be charged additional shipping fees solely because an order is shipped in multiple packages.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or fulfillment.
Uplivant is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.
Delayed, Lost, or Missing Packages
Occasionally, carrier delays may occur after an order has shipped. If your tracking information has not updated for an extended period or your package appears to be lost, please contact us so we can help investigate.
If tracking shows your package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and with the carrier. If you’re still unable to locate the package, contact us and we’ll help determine the appropriate next steps.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and include photos of the item and packaging when possible. We’ll review the issue and work to make it right in accordance with our Return & Refund Policy.
International Shipping
Uplivant currently ships within the United States only. International shipping is not available at this time.
Questions
If you have questions about your shipment or delivery, please contact us through our Contact Us page or the customer service email listed on our website.