Refund policy

Returns & Refunds

We want you to feel confident shopping with Uplivant. If something isn’t right with your order, please contact us and we’ll do our best to make it right.

 

30-Day Returns

We accept eligible returns within 30 days of delivery. To qualify for a return, your item must be unused, in its original condition, and in its original packaging.

To start a return, please contact us before sending your item back. Returns sent without prior authorization may not be accepted.

 

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.

We may ask you to provide photos or other information about the item and packaging. When an item is confirmed to be damaged, defective, or incorrect, Uplivant will arrange an appropriate replacement or refund at no additional cost to you.

 

Change-of-Mind Returns

If you decide an eligible item simply isn’t right for you, you may request a return within 30 days of delivery. Customers are responsible for return shipping costs for change-of-mind returns unless otherwise stated by Uplivant.

Original shipping charges, if any, are non-refundable.

 

Non-Returnable Items

Certain items may not be eligible for return for health, hygiene, safety, or other reasons. Any product-specific return restrictions will be disclosed where applicable. Gift cards and final-sale items are also non-returnable.

 

Refunds

Once an approved return is received and inspected, we’ll notify you of the status of your refund. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or card issuer to process and post the refund.

 

Cancellations

We begin processing orders as quickly as possible. If you need to cancel or change an order, contact us immediately. We cannot guarantee that an order can be changed or canceled once processing has begun or the order has been submitted for fulfillment.

 

How to Contact Us

To request a return, report a problem with an order, or ask a question about this policy, please contact Uplivant through our Contact Us page or the customer service email listed on our website.

Please do not return an item to the address shown on your package or to any supplier or fulfillment facility unless Uplivant has specifically provided return instructions.